Delete your account

This page explains how to delete your MinderHQ account (the MinderHQ: Childminder App, published by MinderHQ Limited) and the data attached to it. You can do it yourself in the app in about two taps, or ask us to do it if you've already uninstalled.

Option 1 — delete it yourself in the app

1. Open MinderHQ and sign in.
2. Go to Account.
3. Tap Delete account.
4. Confirm. Your account and its data are permanently deleted — this cannot be undone.

Export first if you want to keep anything. Childminders can export their records at any time before deleting — once the account is gone we cannot recover it.

Option 2 — ask us to delete it

If you've already removed the app, or you can't sign in, email privacy@minderhq.co.uk from the address on your account and ask us to delete it. We'll verify it's you, delete the account, and confirm by reply — normally within a few days and always within one month, as UK GDPR requires.

What is deleted

• Your login, name, email address and phone number.
• Your setting's details, subscription record and any public website you published.
• The children's records you entered — profiles, diary entries, attendance, photos and videos, observations, messages, invoices and consents.
• Parent access to the child's timeline stops immediately.

What is kept, and for how long

• Records we're legally required to keep — for example invoice and payment records HMRC requires us to retain, and safeguarding or accident records where the law sets a longer minimum period. These are kept only for as long as the law requires and are not used for anything else.
• Diary and message photos and videosare in any case automatically removed three months after they're posted, whether or not you delete your account.
• Backups roll off on their normal cycle, so a copy may persist in encrypted backups for a short period after deletion before being overwritten.

Delete some of your data without closing your account

You don't have to delete everything. Inside the app you can remove individual items at any time, and they're deleted for good:

• A child's whole record — Children → the child → Remove child.
• A diary entry, observation, photo or video — open it and choose Delete.
• A message, an invoice, or a compliance item — open it and choose Delete.

If you'd rather we did it, or you want something removed that you can't reach in the app, email privacy@minderhq.co.uk from the address on your account, telling us what to delete. We'll confirm by reply — normally within a few days and always within one month. The same retention rules above apply: we keep only what the law requires us to keep.

If you're a parent, not a childminder

Your child's records belong to the childminder's setting — they are the data controller and we only process on their instructions. Ask your childminder to remove your child, or email us at privacy@minderhq.co.uk and we'll put you in touch and help.

More detail on how we handle data is in our Privacy Policy.